FAQ

Is the magnetic buckle strong enough to keep my dog secure?

The Camper Collar features Fidlock’s innovative magnetic buckle, designed with an interface that securely locks the collar in place. The magnets guide the buckle parts together for easy and intuitive fastening, but the actual hold is mechanical, making it much stronger than regular plastic side release buckles.

Rest assured, it's more than capable of keeping your dog secure during all your adventures.

How do I clean my gear?

Our collars and leashes are completely waterproof and made with a custom-coated webbing that creates a protective barrier against water, dirt, and grime. To clean them, simply wipe them down with a damp cloth or rinse them under water. For tougher stains, you can use a mild soap. They’re designed to be as low-maintenance as they are durable.

What sizes are available for the collars and leashes?

View our size chart with breed recommendations.

Our collars come in a range of sizes to fit all breeds, from small to large dogs. Leashes are available in a standard 6-foot length, providing ample room for your dog to explore while maintaining control.

How does the lifetime guarantee work?

We guarantee our products for life. If your gear becomes damaged and no longer functions properly, we will repair it. If it cannot be repaired, we will replace it. Our goal is to provide gear that lasts and reduces waste.

Are Howl House products eco-friendly?

Yes, our products are designed to be durable and long-lasting, which helps reduce waste over time. Our lifetime guarantee ensures that your gear will be repaired or replaced if necessary, contributing to a more sustainable lifestyle for you and your dog.

Can I track my order once it has shipped?

Absolutely! Once your order has been fulfilled and shipped, you will receive a confirmation email with tracking information so you can monitor the delivery status of your gear.